Terms of Service
Effective Date: 29th January 2025
These Terms of Service (“Terms”) govern your use of the services provided by Salikill Ltd, a UK-based pest control company (“Salikill”, “we”, “our”, or “us”). By accessing or using our services, you agree to comply with and be bound by these Terms.
1. Services Provided
Salikill offers professional pest control services for both residential and commercial properties in the UK. These services include but are not limited to pest inspection, treatment, eradication, and prevention of various pests such as rodents, insects, and other pests.
2. Agreement to Terms
By booking a pest control service with Salikill, either via our website, phone, or any other means of communication, you agree to the terms set forth in this agreement.
We reserve the right to modify or amend these Terms at any time. Changes will be posted on this page with an updated effective date, and by continuing to use our services after such modifications, you agree to the updated terms.
3. Booking and Payment
- Booking: You can book our services through our website, by phone, or by email. Upon booking, you will receive a confirmation with the details of your service.
- Payment: Payment is due upon completion of the service, unless otherwise agreed upon. We accept various payment methods, including credit cards, debit cards, and bank transfers.
- Service Fees: Prices for services are as quoted at the time of booking, and are subject to change. Any additional services requested during the course of treatment may incur extra charges.
4. Customer Responsibilities
You are responsible for providing accurate information when booking our services. This includes details about the type of pest problem, access requirements, and any special considerations. You are also responsible for ensuring our technicians can access the premises to perform the service.
Additionally, you must take reasonable precautions to follow any instructions provided by our technicians to ensure the effectiveness of the pest control treatments.
5. Limitation of Liability
While Salikill makes every effort to provide high-quality pest control services, we do not guarantee that all pests will be completely eradicated in a single treatment. The effectiveness of our services may depend on various factors, including the severity of the infestation, the environment, and customer compliance with treatment instructions.
To the maximum extent permitted by law, Salikill will not be held liable for any indirect, incidental, or consequential damages, including but not limited to loss of property, business interruption, or damage caused by pests that are not effectively controlled despite our best efforts.
6. Cancellations and Refunds
- Cancellation Policy: You can cancel or reschedule your appointment up to 24 hours before the scheduled service without incurring any charges. Cancellations made within 24 hours of the appointment may incur a cancellation fee.
- Refunds: If you are dissatisfied with the service provided, please contact us within 7 days of the service. We will assess your concern and offer a solution, which may include a partial or full refund, or a re-treatment at no additional cost.
7. Intellectual Property
All content on our website, including text, images, logos, and graphics, is owned by Salikill Ltd or used under license. You may not reproduce, distribute, or use any part of the website or its contents without our prior written consent.
8. Privacy and Data Protection
Salikill is committed to protecting your privacy. We collect and process personal data in accordance with our Privacy Policy, which is available on our website. By using our services, you consent to the collection and use of your personal data as described in the Privacy Policy.
9. Health and Safety
Salikill technicians are trained to use pest control products safely and responsibly. However, it is your responsibility to ensure that pets, children, and vulnerable individuals are kept away from treated areas during and after the treatment. If you have any concerns about the chemicals used in our treatments, please inform us before the service so that we can discuss alternatives if necessary.
10. Force Majeure
Salikill will not be held liable for any delays or failure to perform our services caused by events outside our reasonable control, including but not limited to natural disasters, government actions, pandemics, strikes, or other unforeseen circumstances.
11. Termination of Services
Salikill reserves the right to terminate or suspend services to any customer in cases of non-payment, violation of these Terms, or failure to provide access to the premises. If services are suspended or terminated, you will remain responsible for any outstanding fees.
12. Dispute Resolution
Any disputes arising out of or relating to these Terms, the services provided by Salikill, or the use of our website, shall be resolved through mediation. If mediation is unsuccessful, disputes may be resolved in the courts of England and Wales.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. By using our services, you consent to the exclusive jurisdiction of the courts in England and Wales.
14. Contact Us
If you have any questions or concerns regarding these Terms or our services, please contact us:
Salikill Ltd
Email: info@salikill.com
Phone: 07955882154
Address: 52 Havelock Road, Gravesend, Kent, DA11 0JG